Privacy policy

Last Updated: March 13, 2026

This website is operated by Duke & D’Or Cosmetics Private Limited (“Duke & D’Or”, “we”, “us”, or “our”). Throughout the site, the terms “we”, “us”, and “our” refer to Duke & D’Or. Duke & D’Or offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dukeanddor.in (the “Site”). By accessing or using our website, you agree to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website means you accept the updated policy.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details required to process your purchases. We may also collect additional information if you contact us for customer support. “Personal Information” refers to any information that can identify an individual. We process your personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDPA”) and relevant rules framed thereunder.

Device Information

Examples of data collected: version of web browser, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
Purpose of collection: to load the Site accurately, perform analytics, and improve our Site.
Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.
 Disclosure for a business purpose: shared with our processor Shopify.

Order Information

Examples of data collected: name, billing address, shipping address, payment details such as billing information and transaction data, email address, and phone number. Card information is processed securely by our payment gateway partners and is not stored by Duke & D’Or. Disclosure for a business purpose: shared with Shopify, payment gateways, and courier partners.

Payment Gateways

We use third-party payment gateways (such as Razorpay, PayPal, etc.) which have their own privacy policies governing data collection. We encourage you to review them separately.

Customer Support Information

Examples of data collected: name, contact details, and communication history.
Purpose of collection: to provide customer support.
 Source of collection: collected directly from you.

How We Collect Your Personal Information

We collect and receive information through the following methods:

• When you submit information during registration, checkout, or newsletter sign-up.
  

• When you communicate with us via email, phone, or text.
  

• When you engage with our social media pages, marketing campaigns, or promotions.
  

• Automatically through cookies, web beacons, and analytics tools.
  

• From publicly available sources and trusted third-party partners.
  

We may also receive data from marketing partners, social media platforms, or affiliates to enhance your shopping experience.

Sharing Personal Information

Only authorized persons within our organization have access to your Personal Information. We may share your data with:

• Our affiliates and trusted partners who perform services on our behalf (such as order fulfillment, analytics, and customer support).
  

• Shopify, which powers our online store. Learn more: https://www.shopify.com/legal/privacy

• Legal authorities, if required to comply with law or protect our rights.
  

• Successor entities, in case of a merger, acquisition, or sale of business assets.
  

• Service providers such as couriers, email vendors, hosting companies, and fraud prevention partners.
  

We do not sell or rent your Personal Information to any third party.

Using Personal Information

We use your Personal Information to:

• Provide and improve our products and services.
  

• Process payments and deliver orders.
  

• Communicate with you regarding orders and updates.
  

• Conduct analytics and marketing activities.
  

• Detect and prevent fraudulent transactions.
  

• Comply with legal obligations.
  

Behavioural Advertising

We use your Personal Information to provide relevant advertising and product recommendations.

Examples:

• We use Google Analytics to understand how customers use our Site. Learn more here: https://policies.google.com/privacy and opt out here: https://tools.google.com/dlpage/gaoptout

• We share limited data with advertising partners (like Meta, Google Ads) to show tailored ads.
  
  

You can opt out of targeted advertising:

• Facebook: https://facebook.com/settings/?tab=ads

• Google: https://google.com/settings/ads/anonymous

• Digital Advertising Alliance: http://optout.aboutads.info/
  
  We may also use analytics and marketing tools such as Shopify Analytics, Meta Pixel, Microsoft Clarity, and email marketing platforms to understand user behaviour and improve our services. These tools may collect information such as pages visited, time spent on pages, and interactions with our website.

Cookies

Cookies are small files stored on your device to enhance your browsing experience. They help us remember preferences, analyze usage, and improve site functionality.

Types of Cookies We Use

• Functional cookies: essential for website operation (login, cart).
  

• Analytics cookies: track performance and usage statistics.
  

• Advertising cookies: personalize marketing based on user behavior.
  
  

Some cookies are session cookies that expire when you close your browser, while others remain on your device for a longer period to remember your preferences and improve your browsing experience. You can manage or delete cookies via browser settings. Disabling cookies may affect your browsing experience.

Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us with information, contact care@dukeanddor.com to request deletion.

Withdrawal of Consent

You have the right to withdraw consent for data collection and processing at any time by emailing care@dukeanddor.com. Withdrawal will not affect prior lawful processing.

Retention

We retain Personal Information only as long as necessary to fulfill orders, comply with laws, and resolve disputes.

Data Transfers

Your information may be transferred and processed outside India, including in Canada, the United States, or other jurisdictions where our service providers operate. By using the Site, you consent to such transfer in accordance with applicable data protection laws.

Such transfers are carried out through trusted service providers who maintain appropriate security safeguards and comply with applicable data protection standards.

Automatic Decision-Making

We use automated tools for fraud detection and payment risk analysis. Shopify employs temporary IP and card denylists to prevent repeated fraudulent transactions.

Global Data Protection Rights (GDPR & CCPA)

For EEA Residents (GDPR)
If you reside in the European Economic Area, you have the right to:

• Access, correct, or delete your data.
  

• Restrict or object to processing.
  

• Request data portability.
  
  

Do Not Track

We do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser.

Customer Comments and Content

If you post comments, reviews, or content on our site or social media, such information may become publicly visible. We are not responsible for the information you choose to share publicly.

Policy Review and Changes

We review and update this Policy periodically. Any changes will be posted on this page with an updated date. Continued use of the Site constitutes acceptance of the revised Policy.

Grievance Redressal Mechanism

If you have any complaints or concerns regarding data privacy or this Policy, you may contact our designated Grievance Officer as per the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer
Name: Dhiraj Yadav
Email: care@dukeanddor.com
Address: Duke & D’Or Cosmetics Private Limited, 10th Floor, C-Wing, Nesco IT Building No. 4, Western Express Highway, Goregaon (East), Mumbai – 400063, India
The Grievance Officer will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Contact

For more information about our privacy practices, questions, or complaints, contact us:
Email: care@dukeanddor.com
Phone: +91 8062182044
Address: Duke & D’Or Cosmetics Private Limited, 10th Floor, C-Wing, Nesco IT Building No. 4, Western Express Highway, Goregaon (East), Mumbai – 400063, India

If you are not satisfied with our response, you may lodge a complaint with the appropriate data protection authority in your region.