Terms of service

TERMS & CONDITIONS

Last Updated: March 13, 2026

This website is operated by Duke & D’Or Cosmetics Private Limited. Throughout the site, the terms “we,” “us,” and “our” refer to Duke & D’Or. Duke & D’Or offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms anytime on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products to you.Our store is powered by Shopify. Your data may also be processed by Shopify in accordance with Shopify’s Privacy Policy

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

General Conditions

We reserve the right to refuse service to anyone at any time.
Your content (excluding credit card data) may be transferred unencrypted across networks.
Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

Accuracy and Completeness

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The materials on this site are provided for general information only and should not be relied upon as the sole basis for decision-making.

Modifications to Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any part of the Service without notice.

Products or Services

All orders are processed and shipped in accordance with our Shipping & Returns Policy.

By placing an order, you acknowledge and agree to the timelines, eligibility criteria, and conditions outlined therein.

Product descriptions, images, and fragrance notes are provided for informational purposes. Actual product experience may vary depending on individual perception, skin chemistry, and environmental factors.

Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order placed with us.
You agree to provide current, complete, and accurate purchase and account information.

Payment Methods

We accept all major payment methods available in India, including UPI, credit and debit cards, net banking, wallets, bank transfers, and cash on delivery (COD).

Orders placed using Cash on Delivery may be subject to verification before shipment. Duke & D’Or reserves the right to cancel COD orders that appear fraudulent or unverifiable.

Repeated refusal of COD orders may result in restrictions on future orders or removal of COD as a payment option for that customer.

Payment Disputes

If there is any issue with a payment or order, we encourage customers to contact our support team so we can help resolve the matter promptly.

In cases where a payment dispute or chargeback is initiated through a bank or payment provider, Duke & D’Or reserves the right to provide relevant transaction and delivery information to assist in resolving the matter.

Third-Party Links

Certain content, products, and services available on our site may include materials from third parties. We are not responsible for their content or accuracy and disclaim any liability arising from their use.

User Feedback and Submissions

If you send comments, suggestions, or ideas, you agree that we may use them freely without obligation to compensate you.

Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

Errors and Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct any such errors without prior notice.

Intellectual Property

All trademarks, logos, product names, and content displayed on the Site are the exclusive property of Duke & D’Or or its licensors. You may not use, reproduce, or distribute any of our intellectual property without prior written consent.

Prohibited Uses

You are prohibited from using the site or its content for any unlawful or abusive purposes. Violation of these restrictions may result in termination of access.

Promotional codes, discounts, and special offers are provided for genuine customer use. Duke & D’Or reserves the right to review and cancel orders where promotional offers are applied in a manner inconsistent with the intended terms of the promotion.

Disclaimer and Limitation of Liability

All products and services are provided “as is” and “as available,” without any warranties of merchantability or fitness for a specific purpose. Duke & D’Or shall not be liable for any damages arising from your use of our site or products. In no event shall Duke & D’Or’s total liability exceed the amount paid by you for the product or service giving rise to the claim. Under no circumstances shall Duke & D’Or be liable for indirect, incidental, consequential, or punitive damages including loss of profits, loss of data, or business interruption.

Indemnification

You agree to indemnify and hold harmless Duke & D’Or and its affiliates from any claims or demands arising out of your breach of these Terms.

Force Majeure

We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government actions.

Compliance with Applicable Laws

Duke & D’Or operates in accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and other applicable laws and regulations in India.

Governing Law

These Terms are governed by the laws of India and subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Contact

For any queries about these Terms & Conditions:
Email: care@dukeanddor.com
Phone: +91 8062182044
Address: Duke & D’Or Cosmetics Private Limited, 10th Floor, C-Wing, Nesco IT Building No. 4, Western Express Highway, Goregaon (East), Mumbai – 400063, India